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North Berkeley Properties

1  Reviews

(510) 849-0882
2115 Shattuck Ave
Berkeley, CA 94704-1208
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Phone Numbers

(510) 849-0882
(510) 849-0387
(510) 849-0387

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Average Rating (1)


Here is a summary of my BBB complaint against them. In general, do yourself a favor and stay away, no matter how nice and accommodating they may seem at first. I should probably have filed a complaint with Berkeley rent control, but it's far past the time for that and I simply don't want to deal with the scum that work at this company any more. 1. They have lied to me. First, we were promised that there would be no lead paint in the apartment by the agent we were signing a lease with. This turned out to be incorrect - lead paint was found on the first day. Second, when I informed the receptionist that I would be filing a BBB complaint due to another issue, she told me that they were already listed with positive comments. I could not find a listing for them. 2. Most of the employees I have had contact with are very rude. Before the lease was signed, everything went smoothly and they were helpful. However, as soon as problems and questions arose after signing, they were very difficult to talk to. The receptionist, Lia, always has an attitude when asked questions about anything. When I told her about something broken in the apartment and called it a "problem," she responded that she did not like my negative attitude. When I called her to ask if they had received my payment, her response was "it's too hard to find out, we receive too many checks." I have had them hang up on me and transfer me to other employees that were probably not even there because they did not pick up the phone. Often times they don't pick up the phone after you call them back after these episodes. I found it nearly impossible to get anything out of them without physically coming to their office. 3. The apartment is in poor condition, it takes too long for them to come to make repairs, and they perform maintenance outside too often. Firstly, our apartment has paint peeling, doors that do not close (and one that needs considerable force to close), and issues with the bathroom faucet making noise when the water is not turned on full blast. These are all issues that should have been fixed before the apartment was rented out. Second, maintenance requests take too long. We have been without power in our apartment for a full day before, had issues with the heater that were not resolved for a long time, had a faulty stove which took about a week to replace, etc. On each occasion I had to call them several times before anyone would come, and repairs have never been completed in a reasonable amount of time. Third, we have water turned off for hours at a time once or twice just about every month for them to do repairs. This is completely unacceptable. The repairmen are also often making noise outside of the building at 8am and sometimes earlier. I have found North Berkeley Properties to be rude and unhelpful, and a very poor property management company. I will not be doing business with them again and recommend that others avoid them as well.

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